Your session time is reserved for you. 

Out of respect for our therapists and the clients on our waitlists a minimum of 48 hours notice is needed to cancel or reschedule your therapy session, or the full fee is charged to the card you have on file with us.

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Feeling under the weather or unable to come in on the day of your session?

You may switch to online or phone right up to your session start time. Simply email your therapist!

If you decide to cancel due to illness the full fee will be charged.

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No Shows

If you fail to attend your session the full fee for the session will be charged.

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Inclement Weather

Weather happens! When it does you can meet with your therapist online or by phone.

Please note that if you decide to cancel a session due to weather the full fee will be charged.

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Scent Free Environment

For the sake of everyone's comfort (clients & staff) we strive to offer a scent-free environment.

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Session Payments

Payment is due at the time of your session and will be charged to the card you have on file.

Want to pay a different way? No problem!

If you prefer to pay using debit, cash or an alternate credit card please inform your therapist before leaving your session.

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Couples/Family Payments

To avoid confusion, the clinic will take payment from the first card on file for the primary attendee in the session booking. 

Please let your therapist know how you wish to pay before the session ends if you have concerns about which card to use, or who will be paying. No changes will be made once the payment has been accepted in our system.

 

Invoices & Receipts

Our records must indicate who attended session, and the type of session. We cannot adjust receipts nor will we edit and reissue a receipt after it has been issued unless an error has been made.

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Communication with Insurers, Case Workers etc.

Our focus will always be our client's best interest. For the protection of our clients then...we will not speak about our clients with insurers or case workers on the phone. All requests for information must be received in writing and will be subject to appropriate confidentiality measures and client consent.

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