Starting Therapy with Us

We are all Registered Psychotherapists with masters degrees and advanced training who specialize in trauma and relationships -- and we each have our own areas of focus, and ways of working. Most of us work a combination of day and evening shifts, and several of us also work weekends.

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Options:

• Tell us a bit about what you are looking for so we can make a suggestion - based on your areas of need, availability and preferences. 

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• Read therapist bios yourself, and see which therapist feels like a fit for you.

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• Go directly to our booking system.

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*Direct Billing - Some of our therapists provide this option.

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We feel strongly about starting with a consultation call - and doing the call with the therapist you are actually considering working with. This gives you and the therapist a chance to see if this will be a good fit.

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Before the call:

1) ensure you feel ready to pursue therapy (or ready to give it a shot)

2) check that you have coverage for a Registered Pscyhotherapist if you are submitting to insurance by reading the exact wording in your policy

3) have your calendar handy because the therapist will be booking sessions with you on that first call

4) make sure Do not Disturb is not activated on your phone so you receive the therapist's call 

 
During the consultation call:

The therapist will ask you to provide a brief, high-level description of what you would like to work on, and they will tell you how they work. If you decide to proceed with them the therapist will book your first few sessions with you on the call, discuss our policies, and tell you what to expect your first session.

 

How often do we book you?

We recommend weekly or biweekly visits, especially if you are processing trauma. It's usually obvious to you and to the therapist when you should be coming in less frequently. We support you to do whatever is best for your therapy.

You will receive an email from the clinic confirming your first appointments. There will be a link in the first appointment email asking you to complete an online intake form. We must have this completed no less than 48 hours before your first session. We cannot begin any treatment without this completed. If you have questions about it you can follow up with your therapist at any time about this.

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We require a credit card or visa debit on file in case of a missed payment or missed session. You will be asked to enter it in your virtual intake form and we will not be able to see the number on our end. Our payment system is PCI DSS compliant and is connected to your client account and charts which are PIPEDA & PHIPA compliant.

If you are joining us in-person at our Hamilton or Burlington office please look for the doors that face the street. You may park for free around the building. Our clinics are both quiet, cozy and comfortable. The spaces have been designed to feel easy on your nervous system.

 

Hamilton Office: There is a sign on our front door facing the street. You will see a waiting area as soon as you walk in. There is a washroom down a few steps on the right as soon as you enter the front door. 

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Burlington Office: When you enter please go up the stairs on your right to the second floor and look for our door #203. Walk in and you will find a waiting area. There is a washroom past our door, down the hall and around the corner from our office (it's close by).

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Online or Phone: We work with clients from across Ontario and BC.

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Payment is made as you finish your session, and your therapist can either charge the card you have on file or they can take debit, credit or cash with you in the office. If your session is online we will charge the card you have on file with us.

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*Please note that as a trauma-informed clinic we strive for a scent-free environment that is kinder to everyone's nervous system.

Once you are a client you can book sessions with your therapist or you can text or email the office. (Online booking allows you to request a session, and then your therapist or the office will confirm that time.)

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You will also hear from our office periodically about scheduling or to provide information.

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We require 48 hours notice to cancel your session or to make a change to it. Sometimes things happen at the last minute with illness and scheduling though, and we get that, so we have the option for you to switch to online or phone right up to the time of your session no matter what the reason is, no questions asked! Please just email your therapist directly to do this so that they see the change in time and know how to connect with you for your session.

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If you have questions or feedback we would love to hear from you! 

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